Safety & Moderation

Stublet is committed to a safe community for every user. The service is for people 18 and over only (subletting requires legal capacity). We have zero tolerance for abusive content, harassment, fraud, and risky behavior.

Every user gets a built-in safety toolkit:

• Report a listing, profile, or message — one tap
• Block an abusive user — bidirectional; both sides disappear from each other
• Per-listing privacy control — who can see it (public / followers / friends-of-friends / three degrees)
• Communication only through the in-app chat — which is reviewable on report

Stublet absolutely prohibits any content or conduct related to CSAE — Child Sexual Abuse and Exploitation.

Strictly forbidden:

• Posting, uploading, sending, or requesting CSAE in any form — images, video, text, links
• Sexual communication with a minor or grooming behavior
• Depicting minors in a sexual, abusive, or exploitative context
• Using the service to facilitate human trafficking

Suspected violation? Report immediately:

• In the app — "Report" button on any listing, profile, or message. Choose "Harm to a minor" as the reason
• By email — [email protected] with subject "CSAE Report" — response within 24 hours

How a report is handled:

• Immediate suspension of the suspect account, even before full review
• Review of the content and the activity
• Referral to Israeli law enforcement and to international bodies (NCMEC) where required by law
• Account deletion for any user who violated the policy; retention of relevant data for enforcement purposes

What you can do:

• Report content: a "Report" button is on every listing, profile, and message. Pick a reason (fraud, harassment, sexual content, harm to a minor, spam, other) and add a short description if helpful
• Block: blocking a user removes them from your feed, removes their profile from your suggestions, and prevents them from following you, messaging you, or finding you in search
• Privacy control: for every listing, choose who can see it (public, followers only, friends of friends, or three degrees of separation)
• Verification: phone verification is recommended and required to publish a listing — it cuts down on fraud

What we do:

• Review every report within 24 hours
• CSAE reports get immediate priority
• Actions calibrated to severity: warning, content removal, temporary suspension, account deletion, referral to authorities
• Cooperate with law enforcement on lawful requests

Stublet is a subletting platform that requires legal capacity to enter contracts. Use is for people 18 and over only.

• At sign-up you confirm that you are 18 or older
• If we identify a user who is a minor, we delete the account immediately
• Parents who realize their child created an account by mistake — contact us right away: [email protected] with subject "Minor account deletion". We treat these with high priority
• We do not ask for date of birth and do not record ages under 18

See also: the "Account & Data Deletion" page for the deletion process in such a case.

In-app reporting (fastest):

• Tap the menu (⋯) on a listing or profile → "Report"
• In chat: long-press a message → "Report"

Email reporting:

• CSAE reports: [email protected] — subject: "CSAE Report" — response within 24 hours
• Other safety reports: [email protected] — response within 24 hours
• Law-enforcement requests: we cooperate with authorized agencies on lawful requests

Reference documents:

• Israel's Privacy Protection Law, 5741-1981 (including Amendment 13, 2025)
• Israel's Consumer Protection Law
• Google Play Developer Program Policies — Child Safety Standards
• Apple App Store Review Guideline 1.2 — Safety Concern, User-Generated Content